Telephone Triage Nurse - Remote

1w1 week ago

Cleveland Clinic

US · Full-time · $78,000 – $98,000

About this role

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Telephone Triage Registered Nurses provide 24/7 access to patients, helping with healthcare needs and guidance across the life span. This fully remote role follows orientation and supports a better future for healthcare.

Serve as the primary point of contact for patients with health or illness questions via telephone. Provide remote nursing care to diverse populations, including infants, elderly, behavioral health needs, and recently discharged patients. Perform skilled assessments, prioritize needs, and refer to appropriate care levels.

Utilize evidence-based guidelines, nursing process insight, and critical analysis of patient information and EMR for decision-making. Ensure safe, timely disposition of calls by assigning acuity levels from emergent to non-acute. Document encounters concisely using patient words and educate based on active listening principles.

Work in a recognized top hospital with endless support and appreciation from dedicated caregivers. Build a rewarding career transforming patient experiences every day. Harness the power of every one to help, heal, and change lives.

Requirements

Registered Nurse license
Reside within an hour of Cleveland, Ohio
Proficiency accessing and documenting in EMR
Skilled in thorough nursing assessments across life span populations
Ability to prioritize patient needs and refer to appropriate care levels
Experience using evidence-based guidelines and nursing process
Critical analysis of patient information for decision-making

Responsibilities

Serves as the primary point of contact for telephone patients with a variety of health or illness questions
Collects subjective data related to the presenting problem and medical history
Utilizes critical thinking and problem-solving skills to recognize and match symptoms to protocol, assigning acuity and ensuring safe, timely disposition
Offers home treatment advice as appropriate and accesses patient information via EMR
Documents encounter and decision making in EMR in a concise and accurate manner, utilizing the patient's own words
Educates patients utilizing principles of active listening and communicates based on patients' level of understanding
Recalls knowledge of teaching principles of health care information to pediatric, adult and geriatric populations