RN Telephone Triage Nurse

1w1 week ago

Tallahassee Memorial Healthcare

Tallahassee, US · Full-time · $65,000 – $85,000

About this role

Tallahassee Memorial Healthcare (TMH) is a private, nonprofit community-based healthcare system providing care to a 22-county region in North Florida and South Georgia. It serves as a career destination with over 6,000 colleagues reflecting community diversity. TMH leads as the region's top provider of advanced care.

In this role, utilize expert decision-making skills and clinical expertise for comprehensive telephone triage. Rank patients’ health problems by urgency, while educating and advising them. Make safe, effective, and appropriate dispositions over the phone.

TMH features a 772-bed acute care hospital as the region's only Level II Trauma Center, Primary Stroke Center, Level III Neonatal Intensive Care, and Pediatric Intensive Care. It offers the most advanced cancer, heart, vascular, orthopedic, and surgery programs in the Panhandle. The system includes a psychiatric hospital and multiple specialty care centers.

Join six residency programs and over 50 affiliated physician practices. Contribute to a healthcare leader delivering specialized services across the region. Advance your nursing career in a diverse, impactful environment.

Requirements

Associate degree (or equivalent) in nursing
Two (2) years of acute care experience
Licensed as a registered nurse (RN) or advanced practice registered nurse (APRN) in accordance with Florida Statutes, Chapter 464, including multistate compact licensure
Bachelor’s or master’s degree in nursing (preferred)
Critical care, emergency center, home health, occupational health, or APRN experience (preferred)
Expert clinical judgment for telephone assessments
Knowledge of triage protocols and guidelines
Ability to educate patients effectively over the phone

Responsibilities

Utilize expert decision-making skills and clinical expertise in performing comprehensive telephone triage
Rank patients’ health problems according to their urgency
Educate and advise patients on health concerns
Make safe, effective, and appropriate dispositions
Assess symptoms and medical history via telephone using standardized protocols
Provide nursing advice and instructions based on triage assessment
Document triage interactions accurately in patient records
Coordinate referrals to appropriate care levels or providers